Recently my Mom has had some serious issue with the Best Buy Customer Service here in Sarasota, Florida. It has gotten so bad that I have decided to blog about it so maybe it will catch their attention. We will see if they follow Robert Scoble’s advice and listen to the bloggers out there. With this being a holiday season I would expect better service from such a well known and respected company.

Here is the issue my Mom ordered a washer and dryer set from the Best Buy appliance department and they scheduled for delivery a whole nine days ahead. Since the house is run on gas she needed to call a plumber in to disconnect the old dryer. As it approached the time for the delivery she was told that the Sarasota store would call ahead to schedule a time for the delivery drivers to come. No one called the night before. She called the store at 6 P.M. and did not get through until 9 P.M. that is three hours for them not to answer the phone. Talk about poor customer service! As it became apparent that the washer and dryer was not going to be delivered she decided she was just too upset with the whole situation and decided to cancel the entire order. Now every time that my Mom tries to cancel this one order of over two thousand dollars she is told she cannot because the washer and dryer is scheduled to be delivered for whatever day she comes in to cancel the order. What a runaround! Basically Best Buy has taken two thousand dollars from my Mom and not delivered anything. The washer and dryer were charged to her account without actual delivery. I did not think that was possible in this day and age but I guess it is.

Hopefully Best Buy will straighten this out sometime soon before we need to go to small claims court about it. Perhaps the local news stations here in the Tampa Bay would like to broadcast this story on their channel. Maybe that is the only way for someone down here to get the work done! I think Best Buy has lost some customers!